Emergency Assistance

24/7 Emergency Assistance for when you need it most

What is

Emergency Assistance?

Especially Kubernetes and OpenStack are very resilient but when it breaks, you know it will take some heavy lifting to get it solved. You hope you never need it, but if things do go wrong, you can be sure that we will help you immediately and we won’t quit until your problem is solved and everything is up and running again.  

Our dedicated emergency experts are available around the clock, providing you with peace of mind, especially when your organization relies on open source solutions day in and day out. In the dynamic open source community, innovation thrives, and Fairbanks is committed to safeguarding the continuity of your Kubernetes and OpenStack operations.

How does it work?


Our emergency experts are accessible round the clock, ready to swiftly respond to any issues or concerns regarding your Kubernetes and OpenStack operations.


We prioritize urgency to minimize any potential disruptions to your operations. 


Our experts bring a wealth of experience to diagnose and resolve any issues that may arise. 


Throughout the process, we maintain clear and open communication, keeping you informed every step of the way. 

Want to know more?

Why emergency assistance?

Businesses need immediate assistance during a critical incident or outage in an OpenStack or Kubernetes environment to minimize the damage and restore services as quickly as possible

Kubernetes Emergency Assistance offers on-call support from experienced consultants who can diagnose and resolve issues quickly, minimizing downtime and business impact.

Our consultants can provide post-incident analysis and recommendations to prevent similar issues from occurring in the future.

Kubernetes Emergency Assistance can help businesses maintain high availability and ensure their infrastructure is always up and running.

Why choose Fairbanks?

We are proud members of the

The OpenInfra Foundation supports the development and adoption of open infrastructure globally, across a community of over 110,000 individuals in 187 countries, by hosting open source projects and communities of practice.

For a fresh perspective

from outside of your organization

All our expertise

just a phone call away

Whenever you need it

24/7 support

Via our support portal

and secure chats

Worldwide coverage

available at any location

Facing known issues?

get our take on it!

We support your open source infrastructure •

What our customers say


“Fairbanks is persistent and knowledgable in Nova, VPP and other aspects of OpenStack. As in the development of most new solutions we ran into some difficulties but Fairbanks always continued.”

Read full case

Take charge of your OpenStack health today!

Our packages


Pre-paid support


Project support

Learn to design, maintain and troubleshoot

Mix of theory and labs

OpenStack, Kubernetes or Ceph clusters

Custom made training?

Tell us about your wishes. 

Other services

Fairbanks delivers four other services: Managed Services, Health Check, Consultancy, and Training.
Want to know more about our other services?