Customer Success Manager

Fairbanks and 42on are open and for us open means more than just supporting open source software. It’s a business model and a culture. We help our prospects and clients to innovate storage from the datacenter to the cloud to the edge and beyond. Clients see us as a technical organization willing to help them out; whatever it takes.

You will be part of the Fairbanks and 42on organizations and will touch several focus points within both organizations. You will be co-responsible for the customer success and will be leveraging between our internal service teams, sales team and the clients across multiple accounts all over the world. You will focus on keeping the clients informed about the overall work we provide, business development, project management, organize periodic online meetings.

As Customer Success Manager, you will ensure that our customers achieve the desired results with our SaaS solutions. You will be part of our cross-functional Customer Experience (CX) team that strives to convert leads into ambassadors. Your main responsibility is to build strong relationships with our existing customers, ensuring customer satisfaction and continued success.

Tasks you will be working on:

Closely collaborate with the 42on team to manage clients and projects

Contract management and have a feel for up sell and cross sell

Manage budgets for clients and follow-up if necessary

Manage success between our internal teams, the services and clients

Learn about clients and technologies they adopt and present these within our teams

Spot opportunities and work on ideas to improve together

Adjust, when necessary, involve all stakeholders

Work together on RFIs and RFPs

Create and maintain relevant knowledge of the Fairbanks and 42on solutions

Participate in meetings and conferences with customers

Develop and manage reports and share these with clients

Deliver market and customer feedback to our organization

What does it take?
You have experience with project management/ success management in a relevant IT space
You have a good understanding of open source technologies
You have the ability to include stakeholders and you can make a change happen
You are disciplined to periodically keep moving on with meetings and stay in touch
You are fluent in Dutch and English (speaking & writing)
You have excellent presentation and communication skills on several levels
You have the ability to interpret customers' business and technical problems and effectively explain how a solution will align with their needs
You are highly motivated and success orientated

Our benefits

Fairbanks is a technology driven company with the goal of providing the best experience to both our customers and employees. We believe that the most important aspect of this job is to be enthusiastic about it, have career opportunities and work in a team with the right spirit. Besides this, we offer

24 vacation days

A pension scheme

Flexible working

Work laptop and phone

Learning budget

No secondment (detachering)

Mobility options

Work in dynamic and open atmosphere

Opportunity to improve knowledge of cutting-edge technologies

Interested?

If you have any questions about the Customer Success Manager job, feel free to reach out to our internal recruiter, Sophie.

Email

sophie@fairbanks.nl

Phone

+31 6 255 95 111